Every missed call costs you money. Every slow follow-up costs you deals. Every messy lead record breaks reporting and kills ROI.
The TSG Group builds AI voice agents that handle inbound and outbound calls with a natural, on-brand voice. Your agent captures details during the conversation and writes them into your CRM in real time. You get more booked appointments and cleaner pipelines without adding headcount.
You spend on ads, mail, and SEO to make phones ring. Then the system breaks at the moment of truth. Calls go to voicemail. Leads sit unworked. Notes never hit the CRM.
Calls lost after hours or during peak times.
Staff stretched thin and leads poorly qualified.
Delays that cost you ready-to-buy prospects.
Inconsistent conversations across your team.
Missing info, wrong tags, no source tracking.
Outbound follow-ups that never happen or feel off.
You get a complete voice agent system, not a toy bot. We design the agent’s role, build the call flows, connect the CRM, and tune performance.
Voice agents built around your real sales process.
LLM-agnostic system that fits your preferred model.
Choose from a wide library to match your tone.
Calls and data written directly into your CRM.
Calls transfer to staff when needed.
Track bookings, qualified leads, and objections.
Answer calls 24/7 with a consistent brand voice
Identify the caller’s intent fast
Ask qualifying questions based on your rules
Quote basic info you approve, like service areas and hours
Book appointments into your calendar
Transfer hot leads to a live rep
Create or update the contact in your CRM with clean notes and tags
Inbound calls carry the highest intent. Your agent answers instantly, gathers details, and routes the lead correctly.
Confirm and qualify new leads fast after form fills
Re-activate old leads and unclosed estimates
Confirm appointments and reduce no-shows
Follow up after quotes and proposals
Route interested prospects to a booking link or live rep
Log disposition outcomes such as interested, not interested, wrong number, call back later
Push every call result into your CRM for clean reporting
Outbound works when it targets the right list with the right message and clear consent. Your agent reaches more contacts, follows a consistent script, and records structured outcomes inside your CRM.
Great voice agents rely on strong conversation control, strong data capture, and strong guardrails. These are the core capabilities we build into your system.
Your agent speaks with a human cadence and tone. It handles interruptions and changes direction without breaking. It stays calm and consistent under pressure.
We build decision trees based on your rules. Different answers trigger different questions and outcomes. Your agent follows the path that fits the caller, not a rigid script.
We load your services, policies, and FAQs. The agent answers within your approved boundaries. It avoids guessing and escalates when needed.
The agent saves the right fields every time. Name, phone, email, service requested, timeline, budget, address, and notes. It also applies tags, stages, and owner assignments based on your workflow.
When a lead turns hot, the agent routes the call to your team. It summarizes the conversation so your rep starts with context. That lifts close rates and improves caller experience.
Your agent follows rules for voicemail drops, callbacks, and follow-up tasks. It logs the outcome and triggers next steps inside your CRM.
Choose voices that fit your brand. Use different voices for departments or campaigns. Maintain consistency across every call.
You get call recordings and transcripts for QA and training. You spot patterns in objections and drop-off points. You improve scripts based on real conversations.
We define the agent’s job. Inbound, outbound, or both. We set the success metrics like booked calls, qualified leads, show rate, and pipeline velocity.
We map conversations by intent. We write prompts, questions, and guardrails. We define transfer rules, booking rules, and escalation rules.
We connect your CRM through APIs and webhooks. We define fields, tags, pipelines, and ownership rules. We test data flow until it writes clean records every time.
We choose a voice that fits your brand. We tune pacing, tone, and phrasing to match your team. We align language to your offer and your audience.
We run test calls and stress tests. We verify booking, transfers, and CRM writes. We launch with tight monitoring and fast adjustments.
We review calls, transcripts, and outcomes. We refine questions, routing, and follow-up logic. You receive simple reporting tied to results, not vanity metrics.
Voice agents perform best when they plug into the same system that drives your leads.
Voice agents perform best when they plug into the same system that drives your leads.
AI voice agents shine where speed, consistency, and volume matter.
Handles high call volume without missed leads.
Books consultations fast and consistently.
Manages inbound inquiries with structure and speed.
Delivers consistent call handling across locations.
Ensures every lead gets proper follow-up.
Keeps CRM data clean with accurate attribution.
The TSG Group builds and manages AI voice agents from Hempstead, Long Island for clients in the Tri-State area and across the United States.
Your agent works wherever your customers call from. One location or nationwide coverage.
Yes. We connect to your CRM using APIs and webhooks. We map fields, tags, pipeline stages, and ownership rules so every call writes clean data and triggers the right follow-up.
Yes. Inbound agents answer, qualify, book, and transfer. Outbound agents follow up, confirm, re activate, and route interested prospects into booking or a live rep.
We use high-quality voices and tune pacing, tone, and phrasing. We also design call flows that feel natural, so the agent stays on track without sounding scripted.
We define rules for when to transfer, who to route to, and when to book instead. The agent can book into your calendar and push the appointment details into your CRM.
We track outcomes tied to revenue. Booked appointments, qualified leads, show rates, pipeline movement, and close rates where you share that data. We also track call reasons and objection patterns to improve scripts.
Share your call goals, your CRM, and your current lead flow. Don’t have a CRM yet, we can help with that also! We outline the best inbound and outbound agent setup for your business, then build a working demo you can test.
